Terms Of Services

RETURNS/EXCHANGES

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening. If you are not satisfied with your order, you may exchange for the same product or return your product.

For your convenience, we accept returns by mail for orders that were shipped directly to you. Please contact us to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it.

Please note: Our 30-day return policy begins on the date your item(s) are delivered to you.

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

Excludes orders for plugs. 

All shipping costs are the responsibility of the customer and are nonrefundable.

All orders are FOB Origin

SALES RESTRICTIONS & WARRANTY INFORMATION

A dealer SHALL NOT promote, market, advertise, offer to sell or sell any
AXIL product through any Amazon.com marketplace

1. IMPORTANT NOTE: AXIL supports authorized sales of its products
except on Online Marketplaces and Restricted Websites as noted above.
AXIL actively participates in the Amazon.com Brand Registry
Program and similar programs to prevent the advertising and sale of
unauthorized, unlicensed, infringing, and/or counterfeit merchandise. Any
unauthorized sales of AXIL products on Amazon or other sites will be
removed as they are discovered. Ads from online sellers offering any auctions or
advertising sales will also be regularly removed or taken down.

2. Products purchased on Amazon from any other source other than AXIL will not come with the same warranties, money-back guarantees, and customer services as intended by us, AXIL, the manufacturer.

3. Under warranty or return/refund policy (if applicable): “This warranty does not
apply to products purchased through unauthorized resellers, including
unauthorized sellers on Amazon.com, eBay.com, or other third-party marketplace
websites.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS

(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Symmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** (f). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to customersupport@goaxil.com.

If you have any questions regarding privacy, please read our privacy policy: https://goaxil.com/pages/privacy-statement