Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening. If you are not satisfied with your order, you may exchange or return your product.
For your convenience, we accept returns by mail for orders that were shipped directly to you. Please contact us to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it.
Please note: Our 30-day return policy begins on the date your item(s) are delivered to you.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
Excludes orders for plugs. Custom products are subject to a 10% restocking fee.
All shipping costs are the responsibility of the customer and are nonrefundable.