Service & Warranty

Extended Warranty

 

Interested in an Extended Warranty?

AXIL Extended Warranty – You will enjoy a 2 year warranty instead of the standard 1 year limited warranty, depending on the product you purchase. (Extended Warranty must be purchased at the time of original order.)

For XCOR, XCOR SE, XCOR Digital, XPHERE, GS Extreme,  & TRACKR:

• One Time Covered Replacement. Deductible to be paid for any following replacements during the life of the warranty.
• Replacement covers all damage such as rain, water, mud, broken, chewed on by your dog, driven over by your truck, shot by your gun - YOU NAME IT, WE’LL REPLACE IT!
• We ask you return the units to us in whatever state they are in and we will exchange it for you. This warranty does not cover loss or stolen.

Warranty Price and Deductibles
Product	Price	Deductible
XCOR	$30	$30
XCOR SE	$30	$30
GS Extreme	$25	$25
TRACKR Blu	$25	$25

 

Scope of Warranty

Axil Brands, Inc. (“Axil”) warrants product(s) to be free of defects in material and workmanship for a period of one (1) year from the date of original purchase (“Warranty Period”). A dated proof of purchase such as a bill of sale or receipt is required to establish warranty eligibility. This Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Axil will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Axil will only replace or repair the parts of the Product(s) that are defective or fail to meet the specifications or performance criteria set forth in this Warranty or any applicable documentation provided by Axil. The replacement or repair of such Defective Product(s) will be performed in a manner consistent with Axil's service policies and procedures.

This Warranty does not cover any problem that is caused by: (a) conditions, malfunctions, or damage not resulting from defects in material or workmanship; (b) conditions, malfunctions, or damage resulting from negligence, improper maintenance, or modification; or (c) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship.

This Warranty is void if the Product(s) has been returned with removed, damaged, or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This Warranty extends only to products purchased from Axil or Axil's authorized resellers and to the original purchaser or gift recipient (where applicable). It is not transferable to any subsequent owner(s) of the Product(s).

Warranty Period

The Warranty Period for the Product(s) supplied to the Customer by Axil under this Agreement shall commence on the date of delivery of the Product(s) to the Customer and shall continue for a period of twelve (12) months. During the Warranty Period, Axil shall repair or replace, at its option, any Defective Product(s) at no charge to the Customer, provided that:

• The Customer notifies Axil in writing of the claimed defect within ten (10) business days of the defect becoming apparent;

• The Defective Product(s) are returned to Axil at the Customer's expense for examination and verification of the defect;

• The Defective Product(s) have been used only as intended and in accordance with Axil's instructions and have not been modified or altered.

Exclusions from Warranty

The Warranty provided under this Agreement does not cover the following:

• Damage resulting from misuse, abuse, alteration, neglect, or accidents.

• Normal wear and tear.

• Damage or defects caused by failure to provide a suitable installation or operating environment for the Product(s).

• Damage caused by use of the Product(s) for purposes other than those for which it was designed.

• Damage from improper maintenance or failure to follow the maintenance guidelines provided by Axil.

• Product(s) that have been modified or repaired by anyone other than Axil or its authorized service representatives.

• Consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship.

• Damage resulting from the integration or use of the Product(s) with software, interfaces, or other products not provided by Axil.

• Any Product(s) for which Axil has not received payment.

This list of exclusions is not exhaustive. Axil reserves the right to deny warranty service under circumstances where the Product(s) have been used in a manner that is inconsistent with the intended use of the Product(s) as specified by Axil.

Customer's Responsibilities

The Customer acknowledges and agrees to the following responsibilities to ensure the effective coverage of the Warranty provided under this Agreement:

• Maintain the Product(s) in accordance with Axil's instructions, including regular maintenance and care as specified in the Product documentation or as otherwise communicated by Axil.

• Notify Axil promptly of any defects, malfunctions, or the need for repairs during the Warranty Period. Such notification must be made within a reasonable time frame, not exceeding thirty (30) days from the date on which the Customer becomes aware of the issue.

• Provide Axil with sufficient information and access to the Defective Product(s) to allow for the assessment and, if applicable, the repair or replacement of the Product(s) under the terms of the Warranty. This may include sending the Defective Product(s) to a service location specified by Axil at the Customer's expense.

• Not to alter, modify, or repair the Product(s) without the prior written consent of Axil. Unauthorized modifications or repairs may void the Warranty.

• Comply with all applicable laws and regulations regarding the use, maintenance, and disposal of the Product(s).

Failure to adhere to these responsibilities may result in the voidance of the Warranty and relieve Axil of any obligations to repair or replace the Defective Product(s) under this Agreement.

Procedure for Making a Warranty Claim

To initiate a warranty claim under this Agreement, the Customer must adhere to the following procedure:

1. Notify Axil in writing of the alleged defect within the Warranty Period. The notification must include a detailed description of the alleged defect, the circumstances under which it was discovered, and the Product(s) serial number(s), if applicable.

2. Upon receipt of the notification, Axil will provide the Customer with instructions on how to proceed with the warranty claim, including, if necessary, the return of the Defective Product(s) to Axil for inspection.

3. The Customer must follow all instructions provided by Axil, including shipping the Defective Product(s) to the specified address. The Customer is responsible for all shipping costs unless otherwise agreed by Axil in writing.

4. Axil will inspect the returned Product(s) to verify the defect. If Axil confirms that the Product(s) is defective and covered under the warranty, it will, at its sole discretion, repair or replace the Defective Product(s) at no cost to the Customer, or provide a refund or credit for the purchase price.

5. If Axil determines that the Product(s) is not defective, or the defect is not covered under the warranty, it will inform the Customer of this finding. The Customer will then be responsible for all costs associated with the inspection and return shipping of the Product(s).

6. Axil reserves the right to use refurbished or remanufactured parts for repairs or replacements. All replaced parts and Product(s) become the property of Axil.

7. This procedure must be followed for each warranty claim. Failure to comply with this procedure may result in the denial of the warranty claim.

Axil's Obligations

Under this Agreement, Axil shall:

1. Ensure that all Product(s) supplied to Customer are free from defects in materials and workmanship for the duration of the Warranty Period. This includes, but is not limited to, ensuring that the Product(s) meet or exceed the specifications and performance criteria expressly set forth in any applicable documentation provided by Axil.

2. At its own expense, repair or replace any Defective Product(s) reported by Customer within the Warranty Period, subject to the terms and conditions of this Warranty. Axil may, at its discretion, opt to refund the purchase price of the Defective Product(s) instead of repair or replacement.

3. Provide Customer with all necessary instructions, documentation, and support required for the proper use and maintenance of the Product(s).

4. Notify Customer promptly of any recalls or safety notices related to the Product(s) and take all necessary actions required under applicable law and this Agreement to ensure the safety and satisfaction of Customer.

5. Comply with all applicable laws, regulations, and standards related to the manufacture, sale, and service of the Product(s) in the jurisdiction where the Product(s) are sold or provided to Customer.

Limitation of Liability

In the event any Axil Brands, Inc., product is found to be defective in material, workmanship, or not in conformity with any express warranty for a specific purpose, Axil’s only obligation and your exclusive remedy shall be at Axil’s option, to repair, replace or refund the purchase price of such parts or products upon timely notification of the of the issue by you and substantiation that the product has been stored, maintained and used in accordance with Axil’s written instructions.

EXCEPT WHERE PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTY OF QUALITY, OR THOSE ARISING FROM A COURSE OR DEALING, CUSTOM OR USAGE OF TRADE, EXCEPT OF TITLE AND AGAINST PATENT INFRINGEMENT.

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT OR OTHERWISE, AXIL SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST SAVINGS, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT, THE PRODUCTS, OR THE USE OR INABILITY TO USE THE PRODUCTS, EVEN IF AXIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, AXIL'S TOTAL LIABILITY TO CUSTOMER FOR ALL DAMAGES OF ANY KIND AND UNDER ANY THEORY OF LIABILITY SHALL BE LIMITED TO REPAIR OR REPLACEMENT AS PROVIDED IN THIS EXPRESS WARRANTY. IN NO EVENT SHALL AXIL BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THIS PRODUCT EVEN IF AXIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY OR DAMAGE.